Timberline Creek Colorado

Rustic Lodge / Western / Southwestern Decor & Gifts

ABOUT US

Welcome to Timberline Creek. We are family owned and operated in the beautiful Rocky Mountains west of Denver. We are committed to providing our clients the very best in quality service. Most of our merchandise is hand-crafted in the US. You can also find some of our merchandise at  Mountain Mocha in Black Hawk Colorado.  


PRIVACY POLICY

Thank you for shopping at Timberline Creek. We have taken great care to ensure the security and privacy of your transactions with us. Your credit card information and other personal data will be treated with the highest standards of safety, and confidentiality.

Timberline Creek is committed to ensuring the privacy of it's customers. We keep confidential any information entered during ordering and registration. Our website is protected using SSL technology to prevent unauthorized viewing of your personal or order information.

Timberline Creek does not loan, sell, or in any way distribute the names, email addresses, personal information, or credit card information of any of it's customers.

During the course of business, we do collect customer traffic patterns and general demographic information for analysis. None of this information can be traced to an individual customer.

As a service to all customers registered on our mailing list, we may periodically send emails with announcements of sales, special offers, or new products being added to our site. In the event you wish to be removed from our mailing list, please send us an email to timberlinecreek

Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. Accessing linked sites is at your own risk.  

LAYAWAY 90 DAYS  Please contact us to order.

A minimum deposit, 15% of the amount of your purchase, is required. You have 90 days to finish paying for the item you have set aside. Please note: Items must be payed for in full,  including shipping charge, before shipped. At any time you feel you cannot continue with this purchase, please contact us. For credit card purchases, you will be refunded your funds minus 15% plus $20 per transaction ( this is the credit card processing fee. )  If paying by check, you will be refunded, minus  15%.  Items will not be shipped until check has cleared.

Return Check Policy
In the event of insufficient funds, buyer will be liable for all bank and attorney fees.

WARRANTEE & RETURNS

Timberline Creek warrantees it's merchandises to be free from defects in materials and construction for a period of 30 days from the date of purchase. In the case of a manufacturer's defect, Timberline Creek will evaluate the extent of the defect and determine the appropriate action, which may include a refund of the purchase price, or replacement of the item, or substitution for an item of equal or greater value. The options made available to the customer will be based upon the extent of the defect and assumes the item is found to be defective under normal, non-commercial household use. Please contact us before returning items.

This warranty also does not cover lost or stolen items or  defects caused by accidents, fire, or misuse, including but not limited to improper cleaning with harsh cleansers or detergents, neglect, abuse, alteration, or use in commercial establishments. Shipping charges are non-refundable. 

 SHIPPING & RETURNS

Our merchandise ships Standard from Central City Colorado. Most items are kept in stock and are shipped within 3 business days of your order. Out of stock items and special orders may require an additional 4-8 weeks to ship. If an item you ordered is out of stock, you will be notified of the backorder time before processing your order.

Orders usually arrive 5 to 7 business days after the ship date.  Note: deliveries are scheduled Monday through Friday during regular working hours. Pl ease be sure to have someone present to accept delivery during the time window provided by the carrier. Timberline Creek is not responsible for stolen items left unattended , or financially responsible for delays beyond any estimated ship dates you may be quoted.

We use extreme care when packaging our merchandise. In the unlikely event that a package arrives damaged ( dented, torn, crushed, etc. ) please note this at the time of arrival. Refuse delivery of any merchandise that is visibly damaged. If damage is discovered after the delivery, please save all packaging materials and contact us within 2 days of date of delivery. In the case of noted damage, Timberline Creek will file all necessary claims, and send replacements to you. In the case of concealed damage the customer may be asked to provide photos to document the damage, and the options made available to the customer will be based upon the extent of the damage. Please contact us before returning merchandise. We can not cancel an order once it's been shipped.